These Terms of Service (“Terms”) constitute a legally binding agreement between you and Silicon Sapiens LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of the Lucia platform, including any associated websites, applications, and services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
1. Agreement to Terms
By creating an account or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all users of the Service, including lenders, credit officers, analysts, operations staff, and borrowers accessing the Borrower Portal.
2. Service Description
Lucia is a credit operations platform for direct lenders providing tools for credit analysis, portfolio monitoring, and loan servicing. The platform includes Credit Analysis, Portfolio Monitor, Loan Servicing, Lucia AI, Brain Link, and Borrower Portal modules.
3. Account Registration
To use the Service, you must:
- Be at least 18 years of age
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
- Promptly notify us of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.
4. Acceptable Use
You agree to use Lucia only for lawful business purposes related to private credit and lending operations. You may not:
- Use the platform for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of the platform or related systems
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile, or disassemble any portion of the platform
- Use the Service to store or transmit malicious code
- Share account credentials with unauthorized parties
- Resell, sublicense, or transfer the Service to third parties without our consent
- Use automated means to access the Service except through our published APIs
5. Data Rights
Your data remains yours. You retain all rights, title, and interest in the data you upload to Lucia (“Your Data”). We claim no ownership over your borrower data, financial documents, reports, or any other content you create or upload.
Data protection: We will maintain appropriate administrative, physical, and technical safeguards to protect Your Data. We will not access Your Data except as necessary to provide the Service, prevent or address technical problems, or as required by law.
No training: We will not use Your Data to train artificial intelligence or machine learning models. Your borrower data, financial documents, and facility information are used solely to provide the Service to you.
Data portability: You may export Your Data at any time through the Service’s export functionality. Upon termination, we will make Your Data available for export for 30 days. You grant us a limited license to process Your Data solely for the purpose of providing the Lucia service. This license terminates when you delete your account.
6. AI-Generated Content
Lucia generates reports, analyses, and recommendations using AI, including credit memos, covenant tests, and billing calculations. While we strive for accuracy, AI-generated content should be reviewed by qualified professionals before being used for credit approvals, investment decisions, or regulatory filings. Lucia is a tool to assist, not replace, professional judgment.
7. Fees and Payment
Fees for the Service are set forth in your subscription agreement. Unless otherwise specified:
- Fees are quoted in US dollars and are exclusive of taxes
- Subscription fees are billed in advance on a monthly basis
- All fees are non-refundable except as expressly set forth herein
- We will provide at least 30 days’ notice before any price changes take effect at your next renewal period
If you fail to pay fees when due, we may suspend your access to the Service until payment is received. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
8. Confidentiality
Each party agrees to protect the other party’s Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.
“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential. Your Data is your Confidential Information. Our pricing, technical documentation, and non-public features are our Confidential Information.
9. Intellectual Property
The Service and all related technology, documentation, and content are the exclusive property of Silicon Sapiens LLC and its licensors. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited license granted above.
You may provide feedback, suggestions, or ideas about the Service (“Feedback”). You grant us a perpetual, irrevocable, royalty-free license to use and incorporate Feedback into the Service without any obligation to you.
10. Service Availability
We aim to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or improvements that temporarily affect availability. We will provide reasonable notice for planned downtime.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SILICON SAPIENS LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk.
13. Indemnification
You agree to indemnify, defend, and hold harmless Silicon Sapiens LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Your Data or content you submit to the Service
14. Termination
Either party may terminate these Terms at any time by providing written notice to the other party. You may terminate by discontinuing use of the Service and closing your account.
Upon termination:
- Your right to access the Service will immediately cease
- We will make Your Data available for export for 30 days
- We will delete Your Data within 90 days of termination, except as required by law
- Provisions that by their nature should survive termination will survive, including Confidentiality, Intellectual Property, Limitation of Liability, Disclaimer of Warranties, Indemnification, and General Provisions
15. Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
16. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions.
17. General Provisions
Entire agreement: These Terms, together with our Privacy Policy and any subscription agreements, constitute the entire agreement between you and Silicon Sapiens LLC regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
18. Contact Us
For questions about these Terms, contact us at:
Silicon Sapiens LLC
808 Travis St, Suite 1406
Houston, TX 77002
Email: sage@esapiens.ai